Follow the steps below to troubleshoot Skype video problems:
|Conduct a webcam health test|
|Check the video controls/webcam on your Mac|
|Check the video controls on Skype|
|Check the official Skype website|
Try conducting a webcam health test, to check that the device itself isn't faulty.
- Look through the System Profiler to see if the webcam appears in the list
- Visit the webcam manufacturer's website to download any drivers or updates. Alternatively, you can check your drivers on www.driverchecker.com.
- Visit www.testmycam.com; this site tests webcam functionality and checks to see if iSight is working properly
- The Skype website also provides a helpful guide for Mac users: How can I check that my webcam is working correctly in Skype for OS X?
- If this doesn't help, you might have to re-install your webcam
If you are using an external webcam:
- Check to see if the cable has become loose, or if the webcam's light is flashing. If the light is not on, it could be a hardware issue.
- Plug the webcam into another port on the computer; it could be that the one you are trying to use is faulty.
Most Mac computers come with a webcam already built in and all versions of OSX, from OSX 10.2 onwards additionally include a webcam driver pre-installed on the Mac.
It's worth noting that there are some early versions of Apple Macs which don't have an internal webcam device. The technical spec of your Mac varies between models, but as a general rule the table below should give you an idea of the features included on the basic models of each Mac:
To make sure you have a built-in webcam:
- From the Apple menu on the desktop, go to the Applications menu
Once in Applications, search for the webcam itself, iSight and FaceTime (the software which runs the camera)
- When using an external camera that is compatible with OSX, you will need to download the latest version of FaceTime
- To check whether you need a Facetime update, simply visit the main Apple menu and select Software Update
- Open Skype and from the toolbar menu, select Call, followed by Learn about Call Quality:
- The window below should open up; select the option marked Problems seeing each other
- The links below should be the next to follow; select the option which most applies to your case, e.g. I can't get my webcam to work
- The next window to appear will advise you on how to test your webcam using Skype
- On the Skype toolbar click the Tools menu, and then select Options...,
- On the left-side of the new screen select General and then Video settings
- If Skype detects a webcam, it will automatically stream a live video of the computer user sitting in front of the camera
- If Skype couldn't find a webcam, check the box listed which most applies to you (i.e. Automatically receive video and screen sharing from... anyone) and Save
- Next, make a test call to a friend to see if your webcam has been activated on Skype
Take a look at the official Skype website to see whether any of the self-help guides provided can identify the problem:
If you're still having trouble Knowhow offers a Computer Fault & Fix service.