Power cable issues
Does your Kindle charge when connected to the power unit but not the computer, or vice-versa? The problem may be with the power cable or USB lead.
Checking a USB lead:
- Connect the lead to a different USB port; if it was plugged into an external port, for example one on a monitor, connect it directly to the computer
- If the Kindle still doesn't start charging, try with a different USB lead
- Should the Kindle now start to charge, there is a fault with the original lead
Checking the power unit:
- Connect the power unit to a different plug socket
- While connected to the unit, check the charge light on the Kindle is on - it should glow yellow or green
- If there is no charge light, the power unit needs replacing
If you receive a message telling you there is a critical battery error, try the following:
- Charge the Kindle for at least half an hour
- Slide and hold the power switch in position for about thirty seconds until the power light flashes several times and the screen goes blank
- Leave the Kindle to charge until the charge light changes from orange to green
If this doesn't work, there may be an error with the battery which requires repair or replacement.
Battery draining too quickly
Your battery charge can drain more rapidly than usual in a number of circumstances.
- While connected to Wi-Fi
- During indexing of new files and eBooks
- While performing a software update
- Using advanced features such as Text to Speech
Under general use, your Kindle should have a battery life of around two months. If you are experiencing substantially less than this and are not regularly using any of the features listed above there may be an issue with the battery.