Scan and fix is a Windows error message - it appears when Windows finds a problem with your iPod. The scan and fix command can cause problems with your iTunes library, so it should be approached with caution. This article talks about what scanning and fixing involves, and explains how to disable the error message.

The Knowhow

What is scan and fix?

  • 'Scan and fix' is a Windows repair tool - it warns you about corrupted files on your iPod (files it can't read properly).
  • The scan and fix command is more suitable for files on pen drives and discs, not for iPods. It is safer to disable these error messages and run any iPod repairs through iTunes instead.
  • You will be asked to scan and fix your iPod if it has corrupted music files, or files which didn't finish syncing the last time you synced your iTunes library.
  • In most cases, running a new sync from scratch (in iTunes) will fix the problem.

Should I launch a scan?

  • Scan and fix should be approached with caution - it can delete your music library.
  • Instead of using Windows scan and fix to solve iPod problems, try the 'Sync and Restore' function in iTunes instead.
  • If you are having problems using your iPod with Windows, consult a member of staff from the Genius Bar at your nearest Apple Store. They will be able to advise you if a scan is really necessary - in most cases, it won't be.

How to disable scan and fix

Scan and fix can be disabled if the error message keeps appearing (but there is no problem with your iPod):

  • Go to My Computer
  • Find the iPod drive in My Computer
  • Right-click on the iPod and select Properties
  • Find the Tools tab
  • In the Tools menu, find Error-checking
  • Choose Check now (you may be prompted for your login password)
  • From here, select Automatically fix file system errors

Updated On:

Dec 20, 2011

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