Follow the steps below which illustrate how to troubleshoot the "Burn Fail" error message:
Click the ZIP image below to download the file. Select a destination to save the file, such as your Desktop folder.
Once downloaded, right-click on the folder called eRYFix(203 6617 fix) and select Extract All
Click to download the file eRYFix(203 6617 fix).zip. Select a destination to save the file, such as your desktop.
Extract the file 'eRYFix(203 6617 fix)' to a folder on your hard drive by clicking Browse... (shown below). It's generally easiest to choose the Desktop folder.
- You will now have a subfolder called eRYFix(203 6617 fix) on your Desktop containing the update file. Double-click on this folder to open it.
Double-click on the file eRYFix (depending on your folder settings, it may appear as eRYFix.exe). The following message will appear:
- Click OK and follow the on screen prompts.
These fixes should resolve the issue, but if they don't then your CD/DVD drive may be faulty and require repair, replacement or be having some other problem. If this is the case, please call the Knowhow™ team on 0844 5611234 or stop into your local PC World or Currys.