Knowhow Cloud for Business

The Knowhow

How do I administrate my Business account?

If you want to change the settings in your Business account, this can be done through the Web Portal.

• Log in here
• Choose the Business tab
• Tick the box Login to Business Admin

From here, you can check your account usage, add or remove users, decide how much space users are allocated (Backup and Briefcase) and edit user permissions and Team Folders.

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How do I add or manage users in my Business Account?

• Log in to the Web Portal as Business Administrator
• Click on the Users tab

From here, you can see the full list of users, and:

• See each user's usage history
• Edit their settings
• Add new users

To add a new user:

Click on the "Add User" button. You will be taken to a webpage to set up the account. You will need to enter the new user's details:

• First Name & Last Name
• E-mail Address (used to log in to the service)
• Password
• Confirm Password
• User level ('Standard' for normal users, or "Administrator" if you wish them to also have Admin rights)
• Max Computers (how many devices the user can install the software on)

You can choose:

• Whether the new user can back up their files and folders
• How much space they can use (if you award Backup)

NB: The default space allocation will be 50GB, but you can enter any amount (from your remaining storage quota).

You also decide:

• Whether the user has access to the Briefcase tool
• How much space they are allowed

NB: This also defaults to 50GB, but you can change this at any time.

You may select

• Which - if any - Team Folders the user has access to
• Whether the user has Read Only or Read Write access

To edit a user you must first view their usage history. To do this:

• Click on the user's e-mail address
• Look at the amount of space they have used in the Backup and Briefcase applications.
• Click on Edit User to change the user's settings (or Delete User to remove them)

NB: The "first user" profile is automatically assigned to the person who created the Business account. This profile will also be given the default storage amount of 50GB. These values can be changed at any time through the Admin portal the same as any other user in the Business account.

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What are Team Folders?

You can create a Team Folder using your Knowhow™ Cloud Business Account. Team Folders are just like normal storage space, but the files stored in a Team Folder can be seen by multiple users within a single Business account.

Each Team Folder can be set up with permissions - these permissions control which user has access to which folders in the Knowhow™ Cloud. The options are:

• No access (user is unable to see the Team Folder)
• Read Only access (user can see the Team Folder, but cannot edit the contents)
• Read Write access (user can see the Team Folder, and edit the contents)

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How do I add or modify a Team Folder?

• Log in to the Web Portal as Business Administrator
• Click on the Team Folders tab

Here you see the full list of Team Folders and can see the usage history, edit the settings, or add a new Team Folder.

To add a Team Folder

• Click on Add Team Folder
• You will be taken to a page where you set up the Team Folder
• Enter the:
  • Team Folder Name - the name seen by the users
  • Team Folder Quota - the amount of space allowed for the folder. This defaults to 50GB but any amount up to your remaining quota is able to be entered.
  • Find the user(s) you want to award access to
• Open the Permissions drop-down menu
• Choose whether the users have Read Only or Read Write access
• If you do not wish a user to have access, ensure the box next to the user is left empty
• Click Add Team Folder button to complete the creation
• You will be redirected to the Team Folder setup screen. Check you receive confirmation at the top that your Team Folder has been created

To edit a Team Folder

Click on the Team Folder name to see the user's usage history. This will show the total space used in the Team Folder, and which users have which permissions on the folder.

You can quickly change user access. Simply:

• Find the User Access Level column
• Click Edit or Delete
• If you clicked Edit, you will be asked to change the name, quota allocation, or user access

NB: When you set up your Business Account, two folders are automatically created:

• Internal
• Public

These are sample folders, and both use the default storage quota of 50GB. These options can be changed or deleted at any time in Account Settings.

For more information on Team Folders, read the section on administrating your business account.

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Who uploaded or last modified a file in a Team Folder?

• Navigate to the file in the Web Portal
• Double-click the file
• At the bottom of the information screen it lists:
  • Which user last uploaded/modified the file
  • Which computer they did this from
  • The time the changes were made