The Knowhow
How to remove jammed paper
- Turn your printer off and unplug it
- Remove all paper from the paper trays and all printing that’s already completed
- Don’t remove the jammed paper via the front of your printer. Doing so might cause damage to the print mechanism. Look for a rear or top access panel to access the jammed paper.
-
Once the access panel is open, you should be able to see the paper jam. Carefully remove the paper using both hands (this helps prevent the paper from ripping) and pulling gently towards you.
Warning! A paper jam can cause ink to build up on the page and this may not be dry! - When the jam has been removed, close the panels and you should be back to normal
Tips for avoiding a paper jam
- Make sure nothing is blocking the paper path
- Only fill the paper trays or input to the recommended level and collect any finished printing regularly so it doesn’t block the output
- Save maintenance tasks for when the device is not printing. For example, don’t pull the print tray open to load more paper until the printer requests it.
- Don’t use paper that is wrinkled, curled, or has been folded
- Use good quality paper that is not fibrous or furry
- Ensure that the built-in paper guides are tight against your paper
- When filling paper trays, make sure that the paper is loose and not sticking together. If necessary fan the paper out by flicking through it before putting in to the printer.
- Only use printing materials, such as paper, card or acetates, that are supported by your printer. Most printer manufacturers publish this information online and in the user guide.
Follow this advice and there’ll be fewer jams sandwiching your paper together.
Always refer to the manufacturer’s manual for specific details.
