How the scam works:
- Criminals, often calling from overseas, posing as computer security engineers from various well known companies call people at home to tell them they are at risk of a computer security threat.
- The scammers tell their victims they are providing free security checks and add authenticity by claiming to represent legitimate companies and using telephone directories to refer to their victims by name.
- The scam relies on the fact that most people often have issues with their computer and have a limited technical knowledge.
The scammer will direct the customer to the Windows Event Viewer, which shows a large number of events marked critical - and claims that their computer needs urgent assistance
- The Windows Event Viewer is a background part of windows and is intended for system administrators as a monitoring tool
- Critical events are normal
The scammer, at this point, usually tries to connect a remote session, or charge the customer for the technical assistance.
If you have been affected:
- Contact your card issuer and get the transaction reversed
- Report what happened to Action Fraud, the UK's national fraud reporting centre, on 0300 123 2040
- Contact the police, so they can give you a crime number
Please be aware that we as a company (Dixons Retail) are in no way connected to these scammers and will never share details of our customers with other organisations for marketing purposes.