The steps shown below are to troubleshoot the following error messages:

  • The device is not working properly because Windows cannot load the drivers required for this device (Code 31)
  • A driver for this device was not required, and has been disabled (Code 32 or Code 31)
  • Your registry might be corrupted (Code 19)
  • An "error code 39" message
  • Windows successfully loaded the device driver for this hardware but cannot find the hardware device (Code 41)

The Knowhow

If the CD/DVD drive is not detected in Windows or reports an error code in device manager, there are a number of simple steps that can get it working again. Typically this can occur when you install or uninstall software that has CD/DVD recording functionality.

The issue can often be fixed automatically with Microsoft Fix it but if it doesn't resolve the issue, we've also created a guide to fixing getting your CD/DVD working again manually.

Microsoft Fix it

You'll need access to the internet to download and run the Microsoft Fix it tool. Note: Once the fix has been applied, you might need to reinstall some of the software on your PC.

  • Click the icon below and if prompted, allow Mats_Run.dvd.exe by clicking Yes
fix it
  • Review the Microsoft licensing agreement and click Continue to accept
  • Click Detect problems and apply the fixes for me
  • Follow the on-screen instructions. You'll be asked for a disc relevant to your problem when running the tool.

Please Note: Once you've applied the fix, you might need to reinstall some software such as; iTunes, Roxio or Zune to enable it to recognise and use the CD/DVD drive again

Manual fix

Once you've completed all these steps, you'll need to restart your computer, so please save and close any files and folders before proceeding. Note: Once the fix has been applied, you might need to reinstall some of the software on your PC.

  1. Click Start (then Run if using XP)
  2. Type regedit into the search box and press Enter
  3. You might be asked for an administrator password. Type in the password and click Allow.
  4. Locate and expand the following registry subkey, using the file structure on the left of the screen:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    Windows cd dvd registry editor

  5. In the right pane, right-click UpperFilters and select Delete

    Windows cd dvd registry editor

  6. When prompted to confirm the deletion, press Yes
  7. Repeat steps 5-6 for LowerFilters
  8. Exit the Registry Editor and restart your computer

Once your computer has restarted, test the CD/DVD drive to see if it's working.

Please be aware: You may have to reinstall some software such as iTunes, Nero, Roxio or Zune to enable it to recognise and use the CD/DVD drive again.

These fixes should resolve the issue, but if they don't then your CD/DVD drive may be faulty and require repairing or replacement. If this is the case, please contact your manufacturer. You can also call the Knowhow team on 0344 561 1234 or click on one of the links below for details on the services we offer:


Updated On:

May 22, 2014

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