Very often, turning your PC off and on again will resolve this issue. If the problem persists, try the following:
Checking the cables/buttons
If the webcam is built-in to your computer, as on most laptop and "all-in-one" computers, try pressing the button or key that enables your webcam. This will either be a dedicated button or a function key on the keyboard. An LED light may turn on or be a specific colour to show when the webcam is enabled. The user manual for your device will show you the specific method you need.
Check for protective covers that could be obstructing the camera lens.
If your webcam is a separate external device, disconnect and re-connect the cable that connects it to the computer. If this doesn’t work, try connecting it to a different USB port.
Check the device is detected
Click the Start button and in the search box type Device Manager. Left-click on Device Manager from the list that appears (see in red below):
Look through the list to see if the webcam is listed. It would normally be located in the Imaging Device section:
- If the webcam isn't listed you can get further help by contacting the Knowhow™ team on 0844 561 1234
If the camera is listed, right-click on it and select Uninstall:
Next, right-click on Imaging devices and click Scan for hardware changes
- Try the webcam again
Try different software
Try your webcam using different software. There are loads of different chat programs available such as Windows Live Messenger, Skype and Yahoo messenger. Test using one of these. If you find your camera is working with the new program, re-install the piece of software that had the problem and test your webcam again.