Signal and connection issues
If you experience connection issues, check the signal status and try connecting in a different location - moving higher up or closer to the windows of a building if you’re inside can help.
There may be problems with the mobile signal in your area. Check on the mobile broadband provider website to check coverage in your area.
Re-installing the modem
If you are getting errors relating to the modem or connection, re-install the device drivers:
- Click Start, type Device Manager in the start search box and press Enter
- Look in the list to see if the 3G modem is listed. This will normally be located in the Modem section
- If the 3G modem is not listed, try it in a different port on your computer. If the 3G modem still can’t be detected, contact your mobile broadband provider
- If the 3G modem is listed, right click it and select uninstall
- Right click any device in the list and click scan for hardware changes
- Try connecting to the internet again
Re-installing the software
Try re-installing the mobile broadband software if you encounter software errors. You may need any installation discs that came with the modem to complete this process:
- Click start, type programs and features in the start search box and press Enter
- Locate the Mobile broadband software in the list and highlight it
- Press uninstall on the bar above the list of programs
- Follow the uninstall wizard to remove the software from your computer
- Re-connect the modem to your computer
- Click on the launch setup icon that appears on the autoplay window and follow the instructions to re-install the mobile broadband software back onto your computer
- Try the connection again
Further help and support troubleshooting your internet connection is available from your mobile broadband provider.
Links for the support sites for mobile broadband