The Knowhow
Frozen iPods:
Hard resetting your device can often get it working again. There are different ways of doing this depending on the model:
iPod Touch:
- Hold down the Sleep/Wake button on the top right of the iPod and the round "home" button under the screen
- Keep the buttons held down until the device restarts
iPod Shuffle:
- Turn the device off
- Leave the iPod off for at least ten seconds before turning on again
iPod Nano:
- Hold down the Sleep/Wake and volume down buttons
- Keep them held down until the device restarts
iPods with click wheels:
- Turn the "hold" button on and off once
- Press and hold the Menu and Select (centre) buttons
- Keep these held down until the system restarts
Restoring the Firmware:
If you experience freezes on a regular basis, the software on your iPod may have become corrupted. Restore it using the following steps:
- Load iTunes
- Connect your iPod to your computer
- Select your iPod in iTunes and select Check for Updates
- If there is an update, let the system install it
- If not, click Restore
- Choose Restore and Update
- Follow the on-screen instructions
- Do not disconnect your iPod until the process is complete. This may take some time.
This will solve the majority of iPod issues.
