The following guide will show you how to reinstall your Norton product. This guide assumes that you already have an account with Norton and a registered product such as Norton 360 or Norton Internet Security.

We've also recorded the steps to show you how on our YouTube channel.


The Knowhow

  1. Visit in your web browser and click on the orange Sign In button.
  2. Fill in the email address and password you used when you created your Norton account.
  3. An account summary page will load. You will be able to see any computers you have already installed Norton on shown here. Select the computer that you are reinstalling Norton on.
  4. A new page will load showing you details of the product selected. Click on the small rubbish bin icon at the top right corner of the detail pane.
  5. Next, Click on the Orange Download Norton button on the far right of the page.
  6. A new box will appear. Click on the Agree & Download button to proceed.
  7. Another box will appear prompting you to click on the Run button at the bottom. You can instead click on ‘save file’ then open it from your downloads or click on the “NortonN360Downloader.exe” file at the bottom left depending on which browser you are using.
  8. A User Account Control box will appear. Press the Yes or Continue button to proceed.
  9. A Norton Download Manager page will appear. Allow this to download your Norton product. This may take 5-30 minutes depending on your Internet connection.
  10. After it has completed the download, Norton will offer to install. Press the Agree & Install button to continue.
  11. Norton will begin to install. Wait for this to complete.
  12. One completed, Norton will register itself with the Norton servers.
  13. The Install is now complete. A welcome to Norton page will appear. Either take the tour or click the skip tour offered on this screen.
  14. You are done. The Main Norton window will appear. Close with the X in the top corner when you are done.

Updated On:

Oct 30, 2015

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