iPods – Dealing with sync and restore error messages

The Knowhow

Update to the latest version of iTunes:

• Open iTunes
• Click Help
• Select Check for updates
• If an update is available, install it and then attempt to sync and restore your iPod again

Check the hard disk for errors:

• Open My Computer
• Right-click on your hard disk icon
• Select the Tools tab
• Click Error checking and Check now
• Choose Automatically fix file system errors and Scan for and attempt recovery of bad sectors
• Click Start
• This process may require you to restart your PC. It can take some time

Run virus and anti-malware software:

• Run a full system scan with your anti-virus software
• Also perform a full scan with any good anti-malware software such as Malwarebytes

These steps will often be enough to get your iPod working again. If you are still getting error messages from iTunes while trying to sync or restore, make a note of the error message and type it directly into Apple's support centre. They may have a specific solution for you:

http://www.apple.com/support/

If you are still having issues after this, contact the Knowhow team on 0844 561 1234

Always refer to the manufacturer's manual for specific details.

Updated On:

Nov 21, 2011

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