DELIVERY & RECYCLING

We’ll deliver your product on behalf of Currys and PC World

We offer a nationwide delivery service 5 days a week (Tuesday to Saturday). For customers living in the greater Dublin area we can deliver 6 days a week. Our first delivery is made at 8am and the last is at 7pm.


DELIVERY

FAST DELIVERY ON LARGE PRODUCTS

Our Knowhow team will contact you the day before delivery to give you a 4 hour delivery time slot. We'll also ring 30 minutes before to confirm delivery arrival. Your new product will be delivered to the room of your choice.

In all cases we can remove the packaging for you and take away your old product to save you the time. 

IF YOU’VE ORDERED A LARGE PRODUCT:

Large products such as plasma TVs and some other large screen TVs are generally delivered by our Knowhow delivery teams. Here’s what you need to know:

We deliver to Republic of Ireland only (excluding islands).

We’ll take away your old appliance for recycling. We do this as standard when you order a replacement large appliance from us. In the case of a fridge freezer please ensure it has been defrosted the night before.

If you purchase installation when you order, you’ll have your old appliance disconnected for you.
Delivery is 5 days a week, (6 days greater Dublin Region) usually from 8am to 7pm and we aim to get your purchase to you within 4 working days.

SOME IMPORTANT NOTES

On some products, we offer the option to order an item in advance if it’s not in stock at the time, but we know that more stock is on its way and we will let you know the date we expect delivery to be available on the site. If you purchase two or more products at a time, they may have different availabilities and methods of delivery, in which case you may receive your items individually as soon as they become available.

Please be aware that we cannot offer VAT refunds to overseas customers ordering goods to be delivered. We do everything we can to ensure our delivery times are met but sometimes delays do occur with deliveries during peak ordering periods. We will let you know if we become aware of any unexpected delays.

Before we arrive, we would ask that you ensure that the old appliance is in a fit state to be taken away by us.

If you haven’t opted for an installation service but would like your old one taken away, no problem. Just make sure you’ve safely disconnected your old appliance before we arrive.

 

INSTALLATION

Installing large appliances can be a little daunting, especially when they require plumbing.

Knowhow has a team of fully trained registered installers around the Republic of Ireland and waiting to help you.

Knowhow installation services are available when you buy a large appliance from Currys and PC World.

  • Full installation of new appliances when we deliver to your home
  • Experienced installation team
  • Available 5 days a week

Our installation teams will install your new appliance on the day we deliver it. You can sit back and relax knowing that we’ll take care of everything.

Please note integrated installation is currently available in Dublin only.

Getting ready for your installation:

There are a few things you need to do before the Knowhow team arrive to install your appliance:

  • Make sure our team can safely access your property and there are no obstructions
  • Be at home at the time we’ve arranged to arrive; if you can’t then someone over the age of 18 will need to present

What we can install:

Knowhow has several types of installation service that cover a range of large appliances in your home. Our services are available when you buy your new appliance from Currys.ie or PC World.ie stores or online.

To learn more about the products we can install please choose your product from the list below:

Built-in Appliances

Washing Machines and Dishwashers

Built-in Cookers

Freestanding Gas and Electric Cookers

Fridges and Freezers

TV to Wall

TV to Stand

 

RECYCLING

When you purchase a new large appliance from Currys or PC World our Knowhow team will deliver the new product into your home and take away your old appliance for recycling for free of charge if you would like us to.

You can also recycle an old product without having bought a new one, even if you bought it somewhere else. Simply bring your old product into any Currys or PC World store and we’ll recycle it free of charge.

What we’d ask you to do...

LARGE APPLIANCES AND TVS OVER 39” DELIVERED BY KNOWHOW

If you are having your new product delivered, we just ask that you make sure your old appliance has been safely disconnected and in a fit state to take away before we arrive.  If you’ve purchased a Knowhow installation service, we’ll disconnect your old product for you.

  • Built-in /integrated appliances should be disconnected and completely removed from their housing and refrigeration appliances should be fully defrosted and free of water.
  • Please note gas and dual fuel cookers should be disconnected by Gas Safe Register approved engineers.

We certainly do not want to damage your property during collection, so in some circumstances we are not able to disconnect old products. Below are some examples of why we would not be able to disconnect:

  • your old appliance is hard wired into a fused spur
  • your old appliance has tap connections that have seized up
  • your old appliance cannot be moved 

ALL OTHER PRODUCTS

Before bringing your unwanted electrical items into store for recycling, please make sure the item is in a presentable condition (i.e. refrigeration products fully defrosted) and if your product has any personal data (i.e. PC, Laptop, Mobile Phone, etc.) please ensure that has been deleted prior to us receiving it, as we will not carry out any data removal we will not carry out any data removal.  

MORE ABOUT OUR RECYCLING SERVICE

Since July 2007 the Waste Electrical and Electronic Equipment Regulations have applied.  The regulations were introduced to reduce the amount of untreated waste electrical and electronic equipment (WEEE) going to landfill and to ensure that equipment collected separately is dealt with properly.

All new electrical and electronic equipment we sell at Currys and PC World stores can be recycled. You can tell because our products include a ‘crossed out wheeled bin symbol’ like this:

 

WEE Logo


Even if your old product doesn’t have the ‘crossed out wheeled bin’ symbol, the good news is we’ll gladly accept and recycle your old electrical and electronic equipment to the best of our ability.

Benefits of recycling

Recycling unwanted electrical products is better for the environment. Lead and other toxins contained in electrical goods can cause soil and water contamination. This can have a very harmful effect on the natural habitat, wildlife and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil is polluted.

Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.

A bit about batteries

Knowhow is a trading name of DSG Retail Limited, which is responsible for the collection, treatment and recycling of waste batteries. You’ll find recycling bins for batteries in all Currys.ie and PC World.ie stores, so that anyone and everyone can deposit their used portable batteries. Batteries we accept:

  • AA or AAA batteries
  • Batteries used in mobile phones or laptops
  • Batteries fixed to the motherboard of a personal computer or laptop
  • Batteries found in wristwatches

Sorry, we don’t accept:

  • Industrial batteries
  • Automotive batteries
 

© DSG Retail Limited 2017. DSG Retail Limited, 1 Portal Way, London, W3 6RS. Registered in England No. 504877, VAT number: 226 6599 33