PROTECT YOUR PRODUCT
COMPUTING CARE PLAN
If it lets you down we'll get you up and running again.
A few great things
- Protection against breakdown or mishap
- We'll fix or replace with new
- All parts and labour charges covered
- Loan laptop to keep you going
Know it all
There are lots of benefits to being protected by a Computing Care Plan:
- Protection against breakdown - whether it’s a keyboard malfunction, motherboard failure or hard drive meltdown, if your computer breaks, we’ll fix it.
- Protection against mishap - we don’t expect you to wrap your computer in cotton wool. If your product suffers a mishap, we’ll fix it.
- Fast fix – we’re so confident we can repair your laptop quickly we’ve made a promise – if we fail to fix it within 14 days you can ask for a replacement.*
- You won’t pay a penny more - no expensive charges for parts, labour or call out – we’ll pay for them all. And if no fault is found you’ll not be charged.
- We’ll fix or replace with new - if we are unable to repair your product, we’ll give you a brand new one.
- Unlimited repairs - There’s no limit to the amount of repairs you can have, we’ll always be there to help.
- Request a replacement - If your product goes wrong again after the 3rd repair, you can request a replacement.
- Loan laptop to keep you going - We don’t want your life to be put on hold. If your computer needs to be sent away for repair, you can request a loan laptop.
- 24/7 freephone help & advice - from wireless woes to Windows worries, our team of experts at our UK based Contact Centre are on hand to take your calls, all day, every day.
- Computer healthcheck every year - To keep your computer running up to speed and to maintain its performance, you’re entitled to an annual computer healthcheck.
- Virus & spyware removal - If you suspect your computer has a virus, bring it into a store and our experts will run a comprehensive scan to remove it.
- Data recovery - whether you’ve lost a precious file, photo or everything on your hard drive, our Knowhow experts will attempt to retrieve and restore it.
- Worldwide protection - If your computer breaks down whilst you’re abroad, don’t worry we can help.
*14 day repair promise starts from when we collect your item or when you drop your item to one of our stores.
Full terms and conditions can be found here.
|2 years||3 years||Monthly|
|Laptops & Netbooks|
|£200 and under||£49||£69||£3.00|
|£201 - £250||£69||£99||£4.50|
|£251 - £300||£89||£129||£5.50|
|£301 - £350||£109||£149||£6.50|
|£351 - £400||£119||£159||£7.50|
|£401 - £500||£129||£169||£8.00|
|£501 - £600||£149||£179||£8.50|
|£601 - £800||£169||£199||£9.00|
|£801 - £1,000||£189||£249||£9.50|
|£1,001 - £1,250||£229||£269||£10.50|
|£1,251 - £3,000||£249||£299||£11.50|
|PC Base Units|
|£300 and under||£49||£79||£3.00|
|£301 - £350||£69||£99||£4.00|
|£351 - £400||£89||£109||£5.50|
|£401 - £500||£99||£129||£6.50|
|£501 - £600||£109||£149||£7.50|
|£601 - £700||£129||£179||£8.00|
|£701 - £800||£149||£199||£8.50|
|£801 - £2,500||£159||£219||£9.00|
|£151 - £200||£29||£39||£1.50|
|£201 - £300||£34||£44||£2.00|
|£301 - £1,000||£39||£49||£2.50|
|3 years||5 years||Monthly|
|Printers, Scanners & Peripherals|
|£151 - £200||£39||£59||£1.50|
|£201 - £300||£44||£69||£2.00|
|£301 - £400||£49||£79||£2.50|
|£401 - £1,500||£59||£99||£3.00|
Prices for 2, 3 and 5 years include the standard guarantee.