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Deliveries Repairs Installations


If you want to know about the status of your delivery, repair or installation then you're in the right place.

To find your order simply fill in your details below. For the reference number use either your 10 digit reference number starting with 74, or 6 digits if you’re looking for a repair.

Need a little help?

If you don't want to use our FREE self service option on the left, or if you've got a question and would prefer to talk to us, why not call our UK Customer Contact Centre on 0344 561 1234. Calls are charged at 5p per minute from any landline.

We do record calls to help improve our service.

Opening hours:

Monday - Friday   8am - 8pm
Saturday               9am - 6pm
Sunday                 10am - 5pm


Not all of our products are delivered by Knowhow. You can find out who is delivering your product by checking your order confirmation. If you already know, then use the links below to track-it (please note: these links will take you to external sites).

If your product is being delivered by:

- Yodel (order reference begins JJD), click here

- DPD (order reference begins with a 0), click here

- One of our other suppliers (order reference begins with 49), please give us a call on the number above.

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© DSG Retail Limited 2017. DSG Retail Limited, 1 Portal Way, London, W3 6RS. Registered in England No. 504877, VAT number: 226 6599 33